We offer one-on-one training on selected systems along with training on Microsoft products. ITC has also developed “Process-Based Training”, a unique approach for delivering end-user training. Our approach goes well beyond traditional end-user training activities by combining process mapping, role mapping, and end-user training so that end users are well prepared to meet their job performance expectations. “Process-Based Training” helps end-users to understand how the system, “thinks”, thereby increasing the user’s productivity and the likelihood that they will engage in continuous improvement by suggesting new, improved, and more efficient ways to use the system. In addition, “Process-Based Training” increases business efficiency by demonstrating to users how their actions directly affect other users across the system. Our offerings in this area include the following:
- Needs analysis
- Instructional design
- Training planning
- Courseware development (instructor-led and video-assisted)
- Custom written training manuals
- Process focused user reference guides
- Help Desk development
- Train-the-Trainer in adult learning techniques
- Training delivery
You will learn to apply the concepts, techniques, tools, strategies, and ideas to your business with the help and support of our consultants.
Online Resources
Online tutoring and free training are available.
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